State Farm® Insurance Agent Daniel Garcia

"Unfortunately, my experience with the Daniel Garcia office was some of the worst I've experienced in my career. As a lifelong State Farm customer, I've never seen such disorganization and poor communication. There were minor frustrations through the relationship: missed meetings, lack of availability, small errors on paperwork, but nothing initially worth a negative review. The handling of a new homeowners policy was a different story. His team (Dylan) was eager to write me a policy, which I appreciated. However, communication from the office stopped there. When the home office needed more documentation, I was not informed. I found out by happenstance, and provided the needed documentation to Diana within 2 business days. I sent follow-up emails to ensure everything was in order, to which I received no response. When the policy was set to lapse, I called their office and was told that the papers were never even sent in. I had to work with the State Farm home office to resolve the issue (which they did.) Through all of this, I never once received a call or email from Mr. Garcia. As a business owner, he is either unaware or apathetic. I HIGHLY encourage prospective clients to look elsewhere for an agent."

"Al principio cuando agarre mi nueva poliza todo bien pero ahora que trato de preguntar o hacer cambios en mi poliza no me puedo comunicar con ellos y voy personalmente y me hacen una cita y cuando se llega el dia me dicen que no esta y me hacen perder mi tiempo, luego me dan una cita por telefono que el me va a marcar y ya van 8 veces y me quedo esperando y nadie me llama vuelvo a ir para ver que esta pasando y su pretesto es que estan ocupado y me vuelven a decir que me va a llamar y me vuelven a quedar mal, la verdad se me hacen muy irresponsables no los recomiendo. I try to ask or make changes to my policy I cannot communicate with them and I go personally and they make an appointment for me and when the day arrives they tell me that he is not there and they make me lose my time, then they give me an appointment by phone that he is going to make and they have already gone 8 times and I am left waiting and no one calls me. I go back to see what is happening and their excuse is that they are busy and they tell me again that They are going to call me and no one call me again, i been trying it for one month, the truth is that they seem very irresponsible to me, I don't recommend them."

"If this had 10 I would add it. Brenda was my rep that help me and I’m glad she was able to help me because even I work and told her to call me back she did. That’s customer service 100%. She explain as we’ll all the information I knew but more of detail as well. Thank you for helping me and giving me options as well."

"Customer service from Brenda from this location was amazing she helped me so much with getting quote to add to my policy that she even offered to meeting on Saturday being her day off. That made me as a customer feel valued by her offering to help me on the weekend. Which I thanked her for that and told her to enjoy her weekend and I would meet Monday. I really appreciate all her help and she even gave me information in regards to life insurance policy. Thank you Brenda for your professional service today. Keep up the good work."

"Dylan for president honestly. Helped me and my parents out tremendously. We made the switch to state farm from geico and the transition was super smooth. I was busy with work, but he managed to communicate with me via text and handled everything in a timely and professional manner. Highly recommend him if you are needing to reach out to an agent."

"Incredible customer service from Denisse the receptionist, and Dylan. They both helped me so much by finding better pricing and coverage. I don't have much time in my hands and time matters; absolutely loved how quick they were. They answered all my concerns and made me feel safe about my decision on switching. Would highly recommend this agency."